Complaints Portal Feedback

Ticket ID

1. Rate the Following Aspects of the Online Service:

	Excellent	Good	Fair	Poor
Ease of Access	ExcellentEase of Access Excellent	GoodEase of Access Good	FairEase of Access Fair	PoorEase of Access Poor
Response Time	ExcellentResponse Time Excellent	GoodResponse Time Good	FairResponse Time Fair	PoorResponse Time Poor
Clarity and Helpfulness	ExcellentClarity and Helpfulness Excellent	GoodClarity and Helpfulness Good	FairClarity and Helpfulness Fair	PoorClarity and Helpfulness Poor
Technical Functionality (No bugs, smooth experience)	ExcellentTechnical Functionality (No bugs, smooth experience) Excellent	GoodTechnical Functionality (No bugs, smooth experience) Good	FairTechnical Functionality (No bugs, smooth experience) Fair	PoorTechnical Functionality (No bugs, smooth experience) Poor
Communication & Follow-Up	ExcellentCommunication & Follow-Up Excellent	GoodCommunication & Follow-Up Good	FairCommunication & Follow-Up Fair	PoorCommunication & Follow-Up Poor
Overall Experience	ExcellentOverall Experience Excellent	GoodOverall Experience Good	FairOverall Experience Fair	PoorOverall Experience Poor

3. What was most helpful about the online Complaint Portal?

4. Did you face any issues while using this service? (For example: login issues, poor response time, unclear instructions, etc.)

improving Overall service?

5. Your suggestions for improving our online service:

6. Overall Satisfaction with Online Complaint Portal:

8. Any additional comments or feedback?